1. Layanan Pegawai Jabatan Bendahari dari segi kesopanan, budi bahasa, efisien, kesediaan membantu dan ketepatan maklumat yang diberi (Samaada melalui telefon atau bersemuka).
1. Our hospitality while delivering services – courteousness, politeness, efficiency, accuracy of information and readiness to assist (Telephone or face-to-face communication). |
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2. Perkhidmatan yang diberikan semasa penerimaan bayaran yuran (Tunai, credit card, online banking dll) mahupun bayaran kepada pelajar berkaitan biasiswa, pendahuluan kegiatan dan sebagainya menepati dan memenuhi keperluan dalam tempoh yang munasabah.
2. Our services regarding the collection of fees and other receivables and payment of financial aids and advances for student activities are adequate and within reasonable time.
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3. Penyebaran dan saluran maklumat (WEB / Pekeliling / Road show) adalah mencukupi dan memenuhi keperluan pelanggan.
3. Circulation and channel of information are adequate and fulfill customers’ needs and requirements (WEB, Circular, Roadshow). |
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