Khairul Anuar Mohd Ali is an Associate Professor at the UKM-Graduate School of Business. He received his first degree in Bachelor Business Administration from Washington State University, USA, his Master in Business Administration from Universiti Kebangsaan Malaysia and his PhD from Universiti Utara Malaysia. His current research interests are in the area of quality management, performance measurement and customer satisfaction. His current research project are on the development of Customer Satisfaction Index and Mathematical Modeling for Performance Measurement of Malaysian Local Authorities, both funded by relevant Research Grants. Dr Khairul’s research works have appeared in various international refereed journals such as Total Quality Management & Business Excellence Journal, Quality & Quantity International Journal, Social Indicators Research Journal, International Review of Business Research Papers, Journal of Global Business Management, Pakistan Journal of Nutrition, The Indonesian Management & Accounting Research and Jurnal Sains Malaysiana.
Selected Journal Publication
Idris, F., Ali, K.A.M. (2008). The impacts of leadership style and best practices on company performances: Empirical evidence from business firms in Malaysia. Total Quality Management and Business Excellence, 19 (1-2), pp. 163-171.
Talib, H.H.A., Ali, K.A.M. (2009). An overview of Malaysian food industry: The opportunity and quality aspects, Pakistan Journal of Nutrition, 8 (5), pp. 507-517.
Fatimah, P.L.R., Abdul Aziz, J., Anuar, M.A.K., Nasir, S.M. (2009). Quality-marriage deployment in determining priority needs for initiating marriage loyalty. Quality and Quantity, 43 (3), pp. 401-416.
Alolayyan, M.N.F., Ali, K.A.M., Idris, F., Ibrehem, A.S. (2011). Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance. Total Quality Management and Business Excellence, 22 (12), pp. 1371-1393.
Alolayyan, M.N., Ali, K.A.M., Idris, F. (2012). The influence of operational flexibility on hospital performance results: A structural equation modelling (SEM) approaches. International Journal of Services and Operations Management, 13 (4), pp. 478-497.
Operation Management & Decision Analysis, Advanced Operations Management