Systematic Review of User Experience (UX) and Effectiveness of Open Journal Management System

Nasrah Hassan Basri, Roslinda Murad, Noor Maizatulshima Muhammad Sabri, Saifuddin Hj. Mohtaram, Amir Aarieff Amir Hussin, Muhamad Syafiq Mohd Yasin
dx.doi.org/10.17576/apjitm-2026-1501-18

Abstract

The quality of user experience (UX) significantly influences the effectiveness of an online journal management system by shaping user adoption, satisfaction, and trust. Research shows that online journal management system employs multiple UX evaluation methods but face consistent challenges in standardization, accessibility and comprehensive user testing. This systematic literature review (SLR) synthesizes research on the impact of user experience on the effectiveness of online journal management system in academic settings to address gaps in understanding usability, accessibility and user satisfaction across diverse platforms and user roles. The review also aimed to examine how specific design features of these systems influences user experience and overall usability in academic settings. A systematic analysis was conducted following Kitchenham?s three-stage review process (planning, conducting, reporting), focusing on peer-reviewed studies published globally up to mid-2025. The study selection and synthesis adhered to predefined protocols to ensure methodological rigor. Findings reveal that established usability tools effectively identify interface issues but are limited by sample scope and inconsistent metrics; accessibility features improve inclusivity yet remain under-integrated across platforms; user satisfaction correlates with intuitive design and iterative user-centered development but varies by role-specific needs; and comparative analyses highlight platform-specific strengths but lack standardized evaluation frameworks. Synthesizing these results underscores the necessity of comprehensive, role-sensitive, and standardized UX evaluations to enhance journal management system effectiveness. These insights inform theoretical models and practical guidelines for optimizing academic publishing infrastructures, emphasizing inclusive design and sustained user engagement to support scholarly communication workflows.

keyword

User Experience, Online Journal Management System, Systematic Literature Review, Usability Evaluation, Accessibility

Area

Multimedia and Usability