Work-Family Conflict and Digital Knowledge Sharing in the Work-From-Home Culture

Putra Business School
Level 3, Office Building of The Deputy Vice Chancellor (Research and Innovation)
Universiti Putra Malaysia
43400 Serdang Selangor, MALAYSIA.

devika@putrabs.edu.my

School of Marketing and Management
Asia Pacific University of Technology and Innovation
Jalan Teknologi 5, Taman Teknologi Malaysia
57000 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur, MALAYSIA.

sivachandran.n@apu.edu.my

Department of Management Sciences
University of Jhang,
Punjab, PAKISTAN.

adilrao01@gmail.com

Abstract

Organizations around the world are striving to maintain their relevance and competitiveness in the evolving post-pandemic landscape. Malaysia and Pakistan, both Muslim-majority countries with similar cultural settings, share significant challenges in strengthening their service sectors in the era of remote work. In this context, the knowledge sharing of remote workers plays a key role in the service sector’s sustainable growth and survival. This study examines the influence of two types of work-family conflict, namely work interference with family (WIF) and family interference with work (FIW), on digital knowledge sharing (DKS) among remote workers in Malaysia and Pakistan. The role of psychological well-being (PWB) as a mediator in these relationships is also explored. Data was obtained using a survey instrument administered to a sample of 132 remote service sector employees from both countries. The results of structural equation modeling show no direct effect of FIW on internal DKS nor of WIF on external DKS. PWB was found to significantly mediate the effects of WIF and FIW on internal DKS, but not on external DKS. Therefore, service organizations should be aware of these nuances when crafting and improving work-from-home policies for their employees.

Keywords

Digital knowledge sharing; family interference with work; psychological well-being; work interference with family

Citation

Nadarajah, D., Narayanan, S., & Mehmood, S. A. (2026). Work-Family Conflict and Digital Knowledge Sharing in the Work-From-Home Culture. Jurnal Pengurusan, 77, –.

@article{nadarajah2026work,
  title={Work-Family Conflict and Digital Knowledge Sharing in the Work-From-Home Culture},
  author={Nadarajah, Devika and Narayanan, Sivachandran and Mehmood, Sultan Adal},
  journal={Jurnal Pengurusan},
 

volume={77},
  number={},
  pages={—},
  year={2026},
  doi={},
  publisher={Penerbit UKM},
}

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77 (2026) –

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