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HW2.2 – Physical Health-care Services in UKM
Universiti Kebangsaan Malaysia (UKM) is committed to ensuring the well-being of its students, staff, and the community by providing comprehensive access to physical health-care services. These services are designed to promote preventive care, early diagnosis, and effective treatment to support a healthy campus environment.
Table HW2.2.1: Summary of the access to physical health-care services at UKM
1. University Health Centre (PKU) UKM
Link: https://www.ukm.my/pusatkesihatan/
The University Health Centre (Pusat Kesihatan Universiti or PKU) at Universiti Kebangsaan Malaysia (UKM) is dedicated to providing comprehensive healthcare services to the university community, including students, staff, and faculty members. The UKM Health Centre plays a crucial role in promoting physical and mental well-being through preventive, diagnostic, and therapeutic services.
In addition to clinical care, the center emphasizes health education and information dissemination to empower individuals with knowledge about maintaining a healthy lifestyle. By prioritizing accessibility and professional support, the UKM University Health Centre plays a vital role in ensuring the physical and mental well-being of the campus community.
The PKU provides a comprehensive healthcare infrastructure, including an emergency room, outpatient clinic and certified personnel trained in medical and dental care to serve both students and university staff. The PKU is dedicated not only to delivering high-quality health services but also to promoting health education, awareness, and best practices among the campus community. PKU UKM strives to create a healthy campus environment by emphasizing accessible, efficient, and student-friendly healthcare services, ensuring that every individual can focus on their academic and professional growth while maintaining their well-being.
Pusat Kesihatan Universiti (PKU) UKM offers a wide range of healthcare services to ensure the well-being of students, staff, and the university community. The services include:
1. General Medical Services- Outpatient treatment for common illnesses and minor injuries
- Health screenings and medical check-ups
- Chronic disease management (e.g., diabetes, hypertension, asthma)
- Specialist referrals to hospitals if necessary
- Immediate treatment for medical emergencies
- Ambulance services for urgent cases requiring hospital transfer
- Basic dental check-ups and consultations
- Tooth extractions, fillings, and scaling
- Oral health education and preventive dental care
- Treatment for musculoskeletal conditions and sports injuries
- Pain management and rehabilitation therapy
- Dispensing of prescribed medication
- Medication counseling and advice on proper usage
- Availability of over-the-counter drugs for minor ailments
- Psychological consultations and counseling sessions
- Stress management and emotional support
- Referral to psychiatric specialists if needed
- Vaccination programs (e.g., influenza, hepatitis, COVID-19)
- Health education and wellness promotion programs
- Screening for infectious diseases (e.g., tuberculosis, dengue)
- Reproductive health consultations
- Family planning and contraceptive advice
- Breast cancer and cervical cancer screenings
- Blood tests, urine tests, and other laboratory screenings
- Basic diagnostic services for detecting health conditions
- Pre-employment and annual medical check-ups for staff
- Workplace health and safety consultations
- Ergonomic assessments and injury prevention programs
PKU UKM is committed to providing accessible, affordable, and high-quality healthcare services to support the well-being of the university community.
Besides serving as a physical health-care provider, the University Health Centre (PKU) UKM also functions as a hub for health information and education services. It plays a vital role in promoting health awareness, preventive care, and well-being among students and staff by offering educational programs, workshops, and counseling sessions on various health-related topics.
Through health campaigns, seminars, and outreach initiatives, PKU provides essential knowledge on disease prevention, mental health, sexual and reproductive health, nutrition, and overall wellness. By integrating health education with medical services, UKM ensures that its community is well-informed and empowered to make proactive health decisions.
2. UKM Smoking Cessation Clinic
Link: https://www.ukm.my/pusatkesihatan/news/klinik-berhenti-merokok/
The UKM Smoking Cessation Clinic is dedicated to helping students, staff, and the community quit smoking through professional guidance, counseling, and medical support. Operated by the University Health Centre (PKU) UKM, the clinic offers a structured program that includes behavioral therapy, nicotine replacement therapy (NRT), and personalized health consultations to assist individuals in their journey toward a smoke-free lifestyle.
With a team of health professionals, counselors, and medical practitioners, the clinic provides evidence-based strategies, regular follow-ups, and continuous support to ensure long-term success. By promoting awareness and education on the harmful effects of smoking, UKM reinforces its commitment to creating a healthier, smoke-free campus environment.
3. Poliklinik UKM: Quality Healthcare for UKM and the Public
Link: https://www.facebook.com/PoliklinikUKMBBBangi
UKM also operates Poliklinik UKM located at Bandar Baru Bangi, providing healthcare services to both the public and the campus community. As part of Universiti Kebangsaan Malaysia’s commitment to community well-being, the clinic offers accessible, high-quality healthcare with modern facilities and experienced medical professionals.
Located in a convenient setting, Poliklinik UKM provides a range of primary healthcare services, including general medical consultations, health screenings, vaccinations, dental care, and chronic disease management. The clinic also offers specialist referrals and preventive health programs to ensure holistic medical care for all patients.
With a mission to promote health and well-being, Poliklinik UKM welcomes UKM students, staff, and the public, ensuring affordable and efficient medical treatment for everyone. Whether for routine check-ups, emergency care, or long-term health management, Poliklinik UKM is dedicated to serving the community with excellence.
4. Hospital Canselor Tuanku Muhriz UKM
Link: https://hctm.ukm.my/
Hospital Canselor Tuanku Muhriz (HCTM), UKM Medical Centre (PPUKM) is a teaching hospital for the Faculty of Medicine UKM in producing specialists from various fields of medicine and health.
HCTM UKM aims in :- Being the preferred reference centre in the field of health and medicine not only in the country but also for the region.
- Providing comprehensive and integrated training facilities to both undergraduate and postgraduate students at Faculty of Medicine, Faculty of Allied Health Sciences and Faculty of Dentistry.
- Administration – Includes departments like Finance, Human Resources, Corporate Communications, and Risk Management.
- Clinical – Covers various medical fields such as Surgery, Psychiatry, Radiology, Obstetrics & Gynecology, Emergency Medicine, and more.
- Clinical Support – Provides services like Nursing, Pharmacy, Medical Social Work, Dietetics, Rehabilitation Medicine, and Public Health.
- Centre of Excellence – Specialized centers including Endoscopy, Cell Therapy, Advanced Reproductive Care, Heart & Lung Center, and Cancer Center.
The hospital serves as a key medical and research hub within UKM, offering comprehensive healthcare services to the public and students.
5. The Ronald McDonald House
Link: https://rmhc-malaysia.my/
Ronald McDonald House Charities (RMHC) Malaysia, also known as the Ronald McDonald Welfare Association Malaysia, was established on February 15, 1990. RMHC’s mission is to support underprivileged children and families in three key areas: Health, Education, and Welfare. At Hospital Canselor Tuanku Muhriz UKM (HCTM), RMHC provides a fully equipped Ronald McDonald House (RMH) for families of pediatric patients, allowing them to stay near their children while they receive treatment. The first RMH in Malaysia was built at HCTM UKM in 1999, making it the first RMH in the ASEAN region. Over 1,300 families have stayed here. This facility helps low-income families by providing accommodation at only RM5.00 / USD1 per day.
Facilities Provided:- Bedrooms
- Play Area
- Laundry Room
- Living/Rest Area
- Kitchen
- Dining Area
- Wheelchair-Friendly Facilities
6. UKM Children’s Specialist Hospital
Link: https://www.hpkk.ukm.edu.my/
UKM Specialist Children Hospital (HPKK) or also known as Hospital Tunku Ampuan Besar Tuanku Aishah Rohani is the first specialist children’s hospital in Malaysia and UKM’s second teaching hospital after HCTM.
Objective of HPKK- To be a leading hospital in children’s health care equipped with various diagnostic facilities and the latest treatment technology suitable for children’s health care at all ages.
- Become a well-known pediatric tertiary referral center nationally and internationally.
- Strengthening the continuity of the energy supply of multidisciplinary pediatricians for the current and future needs of the country.
The Health Service Offer in HPKK UKM encompasses a wide range of clinical health services, catering to diverse medical needs. These include Clinical Immunology, Psychology, Anesthesiology, Mouth & Maxillofacial Surgery, Neurosurgery, Orthopedic, and Otorhinolaryngology, ensuring specialized treatments for various conditions. Additionally, HPKK UKM provides Pediatric Surgery, Emergency Medical Services, Dentistry, Reconstruction & Plastic Surgery, Spinal Care, Pediatric Gynecology, and Endocrinology to address comprehensive patient care. Advanced medical specialties such as Genetics, Hematology & Oncology, Cardiology, Nephrology, Neonatology, Neurology, Pediatric Psychiatry, Intensive Care, and Respiratory Health are also available, reinforcing HPKK UKM’s commitment to excellence in healthcare services.
- Medical Specialties: Immunology, Psychology, Anesthesiology, Neurology, Endocrinology, Hematology & Oncology, Cardiology, Nephrology, Neonatology, Respiratory, Intensive Care, and Emergency Medicine.
- Surgical Specialties: Neurosurgery, Orthopedic Surgery, Pediatric Surgery, Plastic & Reconstructive Surgery, Maxillofacial Surgery, and Spine Surgery.
- Other Specialties: Ophthalmology, Otorhinolaryngology (ENT), Pediatric Gynecology, Dentistry, and Genetics.
- Mental Health Services: Pediatric Psychiatry and Psychology.
This indicates a comprehensive range of medical, surgical, and specialized healthcare services provided at the hospital.
7. UKM Dental Clinic
Link: https://www.ukm.my/FPerg/
UKM Dental clinic of Faculty of Dentistry UKM is in Jalan Raja Muda Abdul Aziz, Kuala Lumpur and offers various services from its polyclinic, specialist clinic and MERS Specialist Dental Clinic.
8. UKM K-Health & Pharmacy
Link: https://www.facebook.com/khukmkcheras
UKM K-Health & Pharmacy offers a distinct alternative to conventional pharmacies, catering to the increasing demand from health-conscious and well-informed customers seeking an enhanced shopping experience. It provides a wide range of products, from essential first-aid supplies like band-aids to specialized medical equipment. Additionally, UKM K-Health & Pharmacy operates as a prescription pharmacy, allowing customers to conveniently obtain their medications by presenting a doctor’s prescription.
9. SIHAT @ UKM Program
Link: https://www.ukm.my/fsk/sihat-ukm/
SIHAT@UKM is an integrated clinical service center located at the Faculty of Health Sciences, Universiti Kebangsaan Malaysia (UKM), in Kuala Lumpur. Operating under the tagline “Holistic Clinical Services Under One Roof”, it offers a comprehensive range of healthcare and rehabilitation services to the public.
Patients can visit their website link to know specific clinics based on their needs or seek advice and information through brochures and posters available at the Sihat@UKM special counters.
Services Clinic that available under Sihat@UKM:- Audiology Clinic: Assessment and management of hearing disorders.
- Speech Therapy Clinic: Intervention for speech and language difficulties.
- Optometry Clinic: Eye examinations and vision care services.
- Health Psychology Clinic: Psychological assessments and interventions.
- Occupational Therapy Clinic: Therapies to enhance daily living and work skills.
- Physiotherapy Clinic: Treatment to restore movement and function.
- Dietetic Clinic: Nutritional counseling and diet planning.
- Cancer Health Screening Clinic: Early detection services for cancer.
a) SIHAT@UKM: Audiology Clinic
Link: https://www.ukm.my/fsk/klinik-audiologi-2/
The UKM Audiology Clinic serves as the primary referral center for hearing-related issues and functions as a clinical training site for UKM’s Bachelor of Audiology students. The clinic is equipped with 14 hearing test rooms and two laboratories featuring advanced technology for the assessment, management, and research of hearing and balance disorders. Operated by certified audiologists with specialized expertise, the clinic ensures high-quality care and professional services in the field of audiology.
- Hearing screening for all age groups
- Diagnostic hearing tests for all age groups
- Hearing aid consultation and management
- Eligibility assessment for cochlear implant recipients (pre- and post-surgery)
- Balance disorder management for all age groups
- Tinnitus management for all age groups
- Auditory processing disorder management for all age groups
These services aim to enhance hearing health and overall auditory well-being for individuals across different age groups.
b) SIHAT@UKM : UKM Speech Sciences Clinic
Link: https://www.ukm.my/fsk/klinik-sains-pertuturan/
The UKM Speech Therapy Clinic provides services for individuals experiencing challenges with communication, language, speech, voice, or swallowing through comprehensive assessment, diagnosis, and tailored intervention. This clinic is open to the general public and also serves as a teaching and practicum center for undergraduate students specializing in speech sciences.
Recognized at the national level, the UKM Speech Science Clinic has become a leading reference center for the assessment and treatment of language and speech disorders, offering expert care and support.
- Assessment and therapy services to individuals (children to adults) who have problems related to communication, language, speech, voice or swallowing disorders.
- Speech-language therapy individually or in groups
- Telerehabilitation
The UKM Speech Therapy Clinic actively engages with the public through Facebook, sharing valuable information on speech disabilities and therapy awareness. Their posts aim to educate the community on various speech and language disorders while promoting the services available at the clinic.
Through this platform, they provide insights, tips, and resources on speech therapy, helping individuals and families understand the importance of early intervention and available treatments. The clinic also uses Facebook to update the public on events, workshops, and professional services, ensuring better access to speech therapy support within the community.
In 2023, UKM Speech Sciences Clinic launched a new book on Language stimulation strategies for parents (Bahasa Melayu Edition) and distributed free of charge for those interested. The book is entitled: ‘KUASA BERMAIN: Buku Panduan Perkembangan Bahasa dan Pertuturan Kanak-kanak’. which translates to “Power of Playing : Guidebook to Children’s Speech and Language Development. The book is made for all those who are interested in knowing more on how to play and stimulate children’s language.
c) SIHAT@UKM: UKM Optometry Clinic
Link: https://www.ukm.my/fsk/optometry-clinic/
The UKM Optometry Clinic is a leading optometry clinic in Malaysia, providing a comprehensive range of clinical services related to vision care and eye health. It also serves as a clinical training center for third- and fourth-year optometry students, allowing them to gain hands-on experience in clinical practice. Additionally, the clinic functions as a specialized referral center for complex contact lens cases, including Keratoconus and Orthokeratology. The clinic collaborates with other health science disciplines, such as the Occupational Therapy Clinic and the Health Psychology Clinic, to offer integrated healthcare services.
The UKM Optometry Clinic actively engages with the public through Facebook, sharing educational content and raising awareness about vision care and eye health. Their posts aim to inform and educate the community on various eye conditions, preventive measures, and treatment options while also promoting the clinical services available at the clinic.
d) Klinik Optometri Bergerak UKM (KOB)
Link: https://www.ukm.my/fsk/klinik-optometri-2/#:~:text=(B)%20Klinik%20Optometri%20Bergerak%20UKM%20(KOB)
The Klinik Optometri Bergerak UKM (KOB) is a mobile optometry clinic operated by Universiti Kebangsaan Malaysia (UKM) to provide eye care services to communities in need. This initiative is designed to increase accessibility to vision care, especially for underserved populations in rural or remote areas.
Services Offered by KOB:- Eye screenings for vision problems
- Refraction tests for prescription glasses
- Diagnosis of common eye conditions (e.g., cataracts, glaucoma, dry eyes)
- Consultation on eye health and care
- Referral services for further treatment if necessary
e) SIHAT@UKM: UKM Health Psychology Clinic
Link: https://www.ukm.my/fsk/klinik-psikologi-kesihatan-2/
The Health Psychology Clinic (KPK-FSK), Faculty of Health Sciences, was established in January 2002 and began operations in February 2002. It is managed by the Clinical Psychology and Behavioral Health Program (PPK & KTL), Faculty of Health Sciences, UKM.
This clinic provides psychological assessment and intervention services, catering to the general public. It also serves as a teaching and practicum center for postgraduate students specializing in clinical psychology.
As it continues to grow, KPK-FSK has become a well-recognized national referral center for clinical psychology services. While the clinic primarily focuses on clinical psychology and mental health services, it also offers counseling and psychological consultation services. The clinic is operated by a team of clinical psychologists, registered counselors, and health, industrial, and organizational (I/O) psychologists.
The Health Psychology Clinic (KPK-FSK) is located at Block G, Faculty of Health Sciences, UKM. The clinic is well-equipped with various specialized rooms and facilities to support psychological assessments, therapy sessions, and training for postgraduate students.
Clinic Facilities:
- Play Rooms – Designed for child therapy and interactive sessions.
- Assessment Rooms – Used for psychological evaluations and screenings.
- Therapy Rooms – Dedicated spaces for individual counseling and therapy.
- Sand Play Therapy Room – A specialized room for child-centered therapeutic activities.
- Biofeedback Room – Equipped for monitoring and improving physiological responses related to stress and anxiety.
- Relaxation Room – A calming space for stress management and relaxation techniques.
- Group Therapy Room – Designed for therapy sessions in a group setting.
- Case Conference & Meeting Room – A space for discussions and case management.
- Psychological Equipment Room – Housing various tools and materials for psychological assessments and therapy.
Security & Training Enhancements:
- One-Way Mirror Observation Rooms – Allowing supervised training sessions for psychology trainees.
- CCTV-Equipped Rooms – Ensuring quality assurance, supervision, and security during therapy sessions.
- The Health Psychology Clinic (KPK-FSK) is committed to providing a professional, safe, and supportive environment for both clients and students undergoing clinical training.
f) SIHAT@UKM: UKM Occupational Therapy Clinic
Link: https://www.ukm.my/fsk/klinik-terapi-carakerja-2/
The UKM Occupational Therapy Clinic, managed by the Faculty of Health Sciences, serves as both a treatment facility and a teaching center for students pursuing a Bachelor of Occupational Therapy.
The clinic offers a wide range of services, including screening tests, evaluations, treatments, and consultations, catering to individuals of all ages—from children to the elderly—who experience physical, mental, or functional impairments, whether temporary or permanent.
These services are available to the general public and accept referrals from various health professionals to ensure comprehensive care and rehabilitation.
Facilities in UKM Occupational Therapy Clinic
The clinic is equipped with:- Individual Therapeutic Room
- Sensory Integration Room
- Activities of Daily Living (ADL) Skills Room (ADL Corner)
- ADL Skills Room (Physical Corner)
- Snoezelen Room
- ADL Skills Room (Cognitive Rehabilitation Corner)
- Corridor
The UKM Occupational Therapy Clinic actively utilizes Facebook to raise awareness about occupational therapy services and to educate the public on the importance of therapy for individuals with physical, mental, or functional impairments. Their content focuses on informing, guiding, and promoting services that cater to individuals of all age groups, from children to the elderly, who may require temporary or long-term rehabilitation.
g) SIHAT@UKM: UKM Physiotherapy Clinic
Link: https://www.ukm.my/fsk/fisioterapi/
Formerly known as the Physical Therapy Clinic, the UKM Physiotherapy Clinic was established in 2008 under the Physiotherapy Program, Faculty of Health Sciences, UKM. Its founding aligns with UKM’s mission to serve the community through expertise and specialized skills in physiotherapy.
The clinic provides learning, teaching, and physiotherapy services, including assessment and treatment for various conditions requiring short-term or long-term rehabilitation. Additionally, it offers health screenings and health promotion services both within the clinic and in community settings.
The UKM Physiotherapy Clinic provides professional rehabilitation and therapy services to the public. Services are divided into two main categories:
(a) Treatment Services- Rehabilitation & Treatment for Various Conditions
- Sports & musculoskeletal injuries
- Cardiorespiratory issues
- Neurological conditions
- Pediatric rehabilitation
- Geriatric rehabilitation
- Women’s health
- Post-Surgery Rehabilitation
- Health & Fitness Promotion
- Health screenings (Lung Function Test, PPE, Grip Strength Test, Stamina Test)
- Home-Based & Community Services
- Stroke rehabilitation
- Post-surgery rehab (TKR, THR, CABG, etc.)
- Geriatric rehabilitation
- Pediatric rehabilitation (Cerebral Palsy, Global Development Delay, Down Syndrome, Spina Bifida, etc.)
(b) Special Programs
- Seminar Programs (Exercise workshops, ergonomics & posture care, workplace exercise programs)
- Group Therapy Programs
- Balance & Daily Function Training
- Pulmonary Rehabilitation
- Obesity Management Programs (Adults & Children)
- Sports Therapy Programs
- Play Therapy Programs
- Antenatal & Postnatal Programs
- Pilates Rehabilitation
- Interactive Therapy Programs
- Community Health Education Programs
- Health Screening Programs
- Special Clinics for Retired Lecturers
This clinic combines clinical services, research, and education to provide comprehensive physiotherapy treatments tailored to different patient needs.
The UKM Physiotherapy Clinic actively utilizes Facebook to share educational content and raise public awareness about physiotherapy services, including assessment and treatment for conditions requiring short- or long-term rehabilitation. Their posts cover a wide range of topics such as exercise tips, recovery strategies, and preventative measures, helping the community better understand the importance of physical therapy in maintaining health and well-being.
h) SIHAT@UKM: UKM Dietary Clinic & Healthy Diet
Link: https://www.ukm.my/fsk/klinik-diet-2/
Dietetics Services by FSK Dietitians began at Poliklinik Warga, HCTM in 2005. This clinic provides services that include nutritional assessment and medical nutrition therapy interventions for various diseases, catering to patients referred by HCTM medical specialists. In addition to providing dietetic services, the clinic also serves as a teaching and practicum center for students in the Dietetics and Clinical Nutrition program, as well as family medicine doctors undergoing elective training in dietetic services.
To expand services to the general public outside HCTM, the “Meet Your Dietitian” Clinic was established at KKL and began operations in May 2018. In line with its function, the diet clinic at KKL is equipped with anthropometric measurement tools and household measurement equipment.
The Dietetics Clinic team consists of registered dietitians and lecturers from the Dietetics Program, who are members of the Malaysian Dietitian Association. The Dietetics Clinic is committed to providing professional, friendly, fair, and efficient services.
Clinical Services
- Dietetic Services
- Provides dietary counseling to UKM staff, students, and the public.
- Covers various conditions such as diabetes, hypertension, hyperlipidemia, kidney disease, cancer, and weight management for both adults and children.
- Teaching & Training
- Serves as a clinical training facility for dietetics and clinical nutrition students.
- Offers clinical placements for final-year dietetics students and family medicine doctors undertaking elective courses in dietetic services.
- Research
- Engages in research projects related to dietetic services.
i) SIHAT@UKM: Cancer Health Screening Clinic
Link: https://www.ukm.my/fsk/klinik-diet-2/
The UKM Diagnostic Imaging Clinic, located at UKM Kuala Lumpur Campus, is an upcoming clinic that will offer radiology examinations for health screening and patient diagnosis. Currently, the clinic provides basic radiology services, including general X-ray, ultrasound scans, and bone screening (DEXA scan). The clinic is still under development, requiring more time to ensure the best services for all patients.
The idea of establishing the Diagnostic Imaging Clinic was conceived after ten (10) years of operating as the first university in Malaysia to offer a Bachelor’s Degree in Diagnostic Imaging and Radiotherapy. In its initial phase, the clinic will provide only 20% of the total radiology services, with plans for future expansion to meet the needs of the faculty and the community.
At present, the Diagnostic Imaging Clinic offers Breast Self-Examination (BSE) services and Cancer Education Services in collaboration with Canwell and Cancer Care.
Services Offered by UKM Diagnostic Imaging Clinic
The UKM Diagnostic Imaging Clinic is dedicated to providing essential radiological services for health screening and patient diagnosis. While still in development, the clinic currently focuses on fundamental imaging procedures and cancer awareness programs.
1. Breast Self-Examination (BSE)
- The clinic offers guidance on performing Breast Self-Examinations (BSE) to help individuals detect early signs of breast abnormalities.
- This service aims to educate individuals on proper techniques and the importance of early breast cancer detection.
2. Cancer Education
- In collaboration with Canwell and Cancer Care, the clinic provides Cancer Education sessions.
- These sessions focus on cancer awareness, prevention strategies, and early detection methods.
The clinic plans to expand its services in the future to enhance radiological diagnostic capabilities for both the faculty and the public.