{"id":2412,"date":"2022-10-27T17:09:55","date_gmt":"2022-10-27T09:09:55","guid":{"rendered":"https:\/\/www.ukm.my\/pkk\/?page_id=2412"},"modified":"2025-08-06T16:10:29","modified_gmt":"2025-08-06T08:10:29","slug":"khidmat-pelanggan","status":"publish","type":"page","link":"https:\/\/www.ukm.my\/pkk\/ms\/khidmat-pelanggan\/","title":{"rendered":"Khidmat Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2412\" class=\"elementor elementor-2412\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-52a7007 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52a7007\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4825da6\" data-id=\"4825da6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8dbc3c elementor-widget elementor-widget-image\" data-id=\"f8dbc3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-1024x1024.png\" class=\"attachment-large size-large wp-image-3477\" alt=\"\" srcset=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-1024x1024.png 1024w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-300x300.png 300w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-150x150.png 150w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-768x768.png 768w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e012caa\" data-id=\"e012caa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-988b37f animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"988b37f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pengenalan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0826084 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0826084\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sistem ADUAN UKM dan Maklum Balas Pihak Berkepentingan<\/p><p>Bahagian Khidmat Pelanggan (BKP), Komunikasi UKM menyelaras dan mengurus Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN UKM), memantau Penyelia dan Pegawai Penyiasat yang dilantik untuk Sistem ADUAN UKM bagi setiap Pusat Tanggungjawab (PTj) di UKM dan menguruskan kajian bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat.<\/p><p>ADUAN UKM adalah saluran dalam talian untuk menguruskan maklum balas seperti aduan awam \/ integriti, penghargaan, pertanyaan serta cadangan daripada orang awam berkenaan perkhidmatan UKM. \u00a0ADUAN UKM telah diwujudkan bagi membantu pelanggan membuat aduan atau memberikan maklum balas terhadap perkhidmatan Pusat Tanggungjawab (PTj) UKM dan komuniti di UKM. Ianya berperanan sebagai sistem pengurusan aduan awam dan maklum balas pelanggan yang seragam dan bersepadu. BKP Komunikasi UKM selaku Pentadbir Sistem bertanggungjawab melakukan penugasan aduan \/ maklum balas ke PTj-PTj di UKM.<\/p><p>Sebarang pertanyaan lanjut, sila hubungi Bahagian Khidmat Pelanggan (BKP), Komunikasi UKM melalui telefon +603 8921 4906\/3788 atau emel rasmi BKP iaitu<a href=\"mailto:aduan@ukm.edu.my\"> aduan@ukm.edu.my<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9335d2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9335d2e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c1414ad\" data-id=\"c1414ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-084872b animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"084872b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sistem ADUAN UKM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b167d65 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b167d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Melaksanakan\/memudahcara platform Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN UKM).<\/li><li>Melaksanakan urusan aduan dan maklum balas UKM berdasarkan prosedur\/tatacara\/pekeliling yang berkuatkuasa.<\/li><li>Menyelaras agihan aduan \/ maklum balas kepada PTJ yang berkaitan.<\/li><li>Memantau Penyelia dan Pegawai Penyiasat di PTj untuk melaksanakan penyiasatan terhadap aduan yang diterima bagi PTj masing-masing.<\/li><li>Menyediakan garis panduan jawapan bersesuaian mengikut tahap aduan.<\/li><li>Menyediakan analisis dan laporan status aduan dan maklum balas secara berkala kepada pengurusan Universiti.<\/li><li>Isi borang: <a href=\"https:\/\/ukm.spab.gov.my\/\">https:\/\/ukm.spab.gov.my\/<\/a>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d8a05a\" data-id=\"9d8a05a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6d6885 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f6d6885\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi UKM)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a590d8d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a590d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Menyediakan soalan dan membuat hebahan pemakluman bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi UKM).<\/li><li>Membuat pelaporan Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi UKM).<\/li><li>Pautan borang Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi UKM) : <a href=\"https:\/\/tinyurl.com\/BorangSoalSelidikPKK\">https:\/\/tinyurl.com\/BorangSoalSelidikPKK<\/a>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49ee5f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49ee5f7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6374783\" data-id=\"6374783\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4dfb4c animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e4dfb4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hubungi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae86539 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ae86539\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nurul Hafiza Mazlan<\/strong><br \/>Penolong Pendaftar<br \/>Tel: +603 8921 3788<br \/>Email: nurulhfza@ukm.edu.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pengenalan Sistem ADUAN UKM dan Maklum Balas Pihak Berkepentingan Bahagian Khidmat Pelanggan (BKP), Komunikasi UKM menyelaras dan mengurus Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN UKM), memantau Penyelia dan Pegawai Penyiasat yang dilantik untuk Sistem ADUAN UKM bagi setiap Pusat Tanggungjawab (PTj) di UKM dan menguruskan kajian bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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