Kesan Kepimpinan Kebaktian Terhadap Tingkah Laku Kewarganegaraan Organisasi: Komitmen Organisasi sebagai Pengantara
The Effect of Servant Leadership on Organizational Citizenship Behavior: Organizational Commitment as a Mediator

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

Fakulti Sains Pentadbiran & Pengajian Polisi
Universiti Teknologi MARA,
70300 Seremban, Negeri Sembilan, MALAYSIA.

syamaliah@uitm.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

iza@ukm.edu.my

Fakulti Pengurusan dan Ekonomi
Universiti Pendidikan Sultan Idris
35900 Tanjong Malim, Perak, MALAYSIA.

rohieszan@fpe.upsi.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA

leyha@ukm.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

norhafizah1@ukm.edu.my

Abstract

Organizational citizenship behavior is an important element in volunteer activities and this is acknowledged by many studies that explored factors that drive volunteer engagement. A review of the literature showed that organizational citizenship behavior is influenced by factors related to volunteer characteristics and organizational factors. This study was conducted to examine the relationship between servant leadership and organizational citizenship behavior (OCB) among volunteers. Based on the Environmental Psychology Model and leadership theory, this study proposes significant direct relationship between servant leadership and organizational citizenship behavior, as well as an indirect relationship through organizational commitment as a mediator. Multiple regression analysis was used to test the hypothesis based on the data from 361 volunteers who had been actively involved in voluntary activities for more than a year. The results of the study indicate a significant positive direct relationship between servant leadership and organizational citizenship behavior, as well as organizational commitment as a mediator. This study shows that leadership style plays an important role in influencing organizational citizenship behavior and this is in line with volunteer commitment. Therefore from the practical perspective, the management of a voluntary organization needs to instill servant leadership through appropriate trainings to increase volunteer’s OCB. In conclusion, leadership in voluntary organization emphasizes different aspects of leadership in increasing commitment and OCB to achieve greater performance.

Keywords

organizational citizenship behavior; organizational commitment; Servant leadership; volunteers
https://doi.org/10.17576/pengurusan-2022-64-03

Citation

Ngah, N. S., Abdullah, N. L., Ramdan, M. R., Yazid, Z., & Abu Hasan, N. (2022). Kesan Kepimpinan Kebaktian Terhadap Tingkah Laku Kewarganegaraan Organisasi: Komitmen Organisasi sebagai Pengantara. Jurnal Pengurusan, 64, 29–44. https://doi.org/10.17576/pengurusan-2022-64-03

@article{ngah2022kesan,
  title={Kesan Kepimpinan Kebaktian Terhadap Tingkah Laku Kewarganegaraan Organisasi: Komitmen Organisasi sebagai Pengantara},
  author={Ngah, Nor Syamaliah and Abdullah, Nor Liza and Ramdan, Mohamad Rohieszan and Yazid, Zaleha and Abu Hasan, Norhafizah},
  journal={Jurnal Pengurusan},
 

volume={64},
  number={},
  pages={29—44},
  year={2022},
  doi={https://doi.org/10.17576/pengurusan-2022-64-03},
  publisher={Penerbit UKM},
}

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Article received: October 7, 2021 
Accepted for publication: March 10, 2022 
Available online: October 7, 2022

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64 (2022) 29 – 44

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