On-Shelf Availability (OSA) and Firm Performance: The Moderating Effects of Lean Practices in Retail Industry

Kolej Universiti Poly-Tech Mara (KUPTM)
Jalan 6/91, Taman Shamelin Perkasa,
56100 Cheras, Kuala Lumpur, MALAYSIA.

hms_titan@yahoo.com

School of Technology Management and Logistics
Universiti Utara Malaysia Kuala Lumpur (UUMKL)
41-3, Jalan Raja Muda Abdul Aziz
50300 Kuala Lumpur, MALAYSIA.

norlena@uum.edu.my

UKM-Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

maryamjamilah@ukm.edu.my

Abstract

This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on-shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerial factors as determinants of on-shelf availability, as well as the moderating effect of lean practice on these relationships. A survey was conducted among retail Small and Medium Enterprises owners in the central region of Peninsular Malaysia, resulting in 151 usable responses. Data analysis was performed using Partial Least Squares Structural Equation Modeling. The main findings revealed that operational factors had a significant positive effect on firm performance, whereas managerial factors did not show a significant effect. Furthermore, the study demonstrated that lean practice moderated the relationships between operational factors and firm performance, as well as between managerial factors and firm performance. These findings have significant practical implications for retail small and medium enterprises owners, researchers, and policymakers. Retail small and medium enterprises, should invest in efficient operational practices, incorporating lean practices cautiously, emphasizing bottleneck and constraint management to boost firm performance.

 

 

Keywords

Lean practices; managerial; On-shelf availability; operational; retail SMEs performance
https://doi.org/10.17576/pengurusan-2023-68-12

Citation

Hamim, H., Hasnan, N., & Asha'ari, M. J. (2023). On-Shelf Availability (OSA) and Firm Performance: The Moderating Effects of Lean Practices in Retail Industry. Jurnal Pengurusan, 68, –. https://doi.org/10.17576/pengurusan-2023-68-12

@article{hamim2023on-shelf,
  title={On-Shelf Availability (OSA) and Firm Performance: The Moderating Effects of Lean Practices in Retail Industry},
  author={Hamim, Halim and Hasnan, Norlena and Asha'ari, Maryam Jamilah},
  journal={Jurnal Pengurusan},
 

volume={68},
  number={},
  pages={—},
  year={2023},
  doi={https://doi.org/10.17576/pengurusan-2023-68-12},
  publisher={Penerbit UKM},
}

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68 (2023) –

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