Practicing and Factors Influencing the Effective Implementation of Strategic Information Systems Planning in Public Agency
Amalan dan Faktor yang Mempengaruhi Keberkesanan Pelaksanaan Perancangan Strategik Sistem Maklumat di Agensi Awam

Malaysian Royal Custom Department
MKN Embassy Techzone, Cyber 4
63000 Cyberjaya, Selangor, MALAYSIA.

sukhailaangsor@gmail.com

Faculty of Information Science and Technology
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

Maryati.Yusof@ukm.edu.my

Abstract

Strategic Information Systems Planning (SISP) guided organization in achieving its target. The importance of SISP increases proportionately with the uncertainty of business requirements. Failures in implementing SISP may affect organizational service delivery and reputation. This paper discusses on the evaluation of the practice and influencing factors of SISP implementation in a public sector. The Human Organization Technology-fit framework was used to evaluate the effectiveness of SISP from human, organization and technology perspectives. A qualitative case study was conducted using interview and document analysis method. The study identified 25 influencing factors of SISP implementation including knowledge and expertise, stakeholder engagement; governance, top management support, financial allocation and infrastructure capabilities. These influencing factors can guide other agencies to identify the risks of SISP implementation at an early stage; subsequently, mitigation plan can be developed to minimize the risk.

Keywords

Effectiveness; evaluation; information systems planning; practice; strategic
https://doi.org/10.17576/pengurusan-2019-56-09

Citation

Angsor, S., & Mohd. Yusof, M. (2019). Practicing and Factors Influencing the Effective Implementation of Strategic Information Systems Planning in Public Agency. Jurnal Pengurusan, 56, 95–106. https://doi.org/10.17576/pengurusan-2019-56-09

@article{angsor2019practicing,
  title={Practicing and Factors Influencing the Effective Implementation of Strategic Information Systems Planning in Public Agency},
  author={Angsor, Sukhaila and Mohd. Yusof, Maryati},
  journal={Jurnal Pengurusan},
 

volume={56},
  number={},
  pages={95—106},
  year={2019},
  doi={https://doi.org/10.17576/pengurusan-2019-56-09},
  publisher={Penerbit UKM},
}

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56 (2019) 95 – 106

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