Master of Science (Quality and Productivity Improvement)

MQA/SWA0702

Intakes

Mac / September

Duration

2 Years /
4 Semester

Study Mode

Coursework

Campus

UKM Bangi

Introduction

The program is offered to address challenges in quality and productivity issues required in public sector, manufacturing and services environments. The main courses offered cover the philosophy and methods of total management and quality improvement of goods and services with a focus given to the application of scientific and mathematical methods. The main message of this program is to impart knowledge using mathematical science methods and mathematical and statistical skills to improve the quality of goods and services.

Entry Requirement

- Bachelor’s Degree in a relevant field with a minimum CGPA of 2.50 or equivalent, from any institution of higher learning recognized by the UKM Senate; or
- Bachelor’s Degree in a relevant field with a minimum CGPA of 2.00 – 2.49 or equivalent, with a minimum of 5 years working experience or research project in a relevant field. Proof of the working experience of a foreign candidate should be acknowledged by the embassy of the respective country; or
- Fulfil Accreditation of Prior Experiential Learning (APEL A) for local candidates only:
  - should be more than 30 years of age in the year of application; and
  - possess at least STPM or diploma in a relevant field or other equivalent qualification recognized by the Government of Malaysia and approved by the UKM Senate; and
  - possess a certificate of MQA APEL with MQF Level 7
- An international student shall obtain minimum results of TOEFL iBT score 46 / IELTS band 5.5 / CEFR band B2 / MUET band 3 (An international student who comes from a country where English is the official language, or who has obtained academic qualifications from any institution of higher learning that uses English as the medium of instruction may be exempted from the requirement for TOEFL / IELTS / MUET); and
- Fulfill other requirements prescribed by the UKM Senate from time to time.

Course Structure

Structure	Semester	Code & Name Course
Public Sector Module (40 Credits)	Semester 1	STPD6024 Research Methodology
		STQK6114 Quality Assurance and Standardization
		STQK6534 Marketing Research Methods
		STQK6144 Organizational Performance Measurement
	Semester 2	STQK6324 Service Delivery System in the Public Sector
		STQK6524 Productivity Measurement
		STQK6988 Research Project
	Elective (Choose 2)	STQK6124 Process Control and Quality Improvement
		STQK6514 Quality Management in Service Sector
		STQK6264 Supply Chain Management
		STQK6544 Quality Design and System Reliability
Manufacturing Sector Module (40 Credits)	Semester 1	STPD6024 Research Methodology
		STQK6114 Quality Assurance and Standardization
		STQK6534 Marketing Research Methods
		STQK6144 Organizational Performance Measurement
	Semester 2	STQK6124 Process Control and Quality Improvement
		STQK6524 Productivity Measurement
		STQK6988 Research Project
	Elective (Choose 2)	STQK6264 Supply Chain Management
		STQK6514 Quality Management in Service Sector
		STQK6324 Service Delivery System In The Public Sector
		STQK6544 Quality Design and System Reliability
Service Sector Module (40 Credits)	Semester 1	STPD6024 Research Methodology
		STQK6114 Quality Assurance and Standardization
		STQK6534 Marketing Research Methods
		STQK6144 Organizational Performance Measurement
	Semester 2	STQK6514 Quality Management in Service Sector
		STQK6524 Productivity Measurement
		STQK6988 Research Project
	Elective (Choose 2)	STQK6124 Process Control and Quality Improvement
		STQK6264 Supply Chain Management
		STQK6324 Service Delivery System In The Public Sector
		STQK6544 Quality Design and System Reliability

Learning Fees (Details)

Contact Us

Centre for Shaping Advanced & Professional Education (UKMSHAPE)
Universiti Kebangsaan Malaysia
43600 UKM Bangi Selangor

Office Operation Hour

Monday – Thursday
8.00 am – 1.00 pm
2.00 pm – 5.00 pm

Friday
8.00 am – 12.15 pm
2.45 pm – 5.00 pm

Counter Operation Hour

Monday – Thursday
8.15 am – 12.45 pm
2.15 pm – 4.45 pm

Friday
8.15 am -12.00 pm
3.00 pm -4.45 pm

Saturday & Sunday
Closed

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