faq / soalan lazim


Library service hours?

Library service hours are as follow:

During Semester

  • Monday-Friday : 8.30 am – 10.00 pm
  • Saturday & Sunday: 10.00 am – 5.00 pm
  • First Saturday of the month & Public Holiday: CLOSED

Semester Break

  • Monday-Thursay: 8.30 am – 7.00 pm
  • Friday: 8.30 am – 12.15 pm | 2.45 pm – 7.00 pm
  • Sunday: 10.00 am – 5.00 pm
  • Saturday & Public Holiday: CLOSED

Borrowing/ Returning Hours for General and Red Spots Collection at the Counter? 

During Semester

  • Monday-Friday : 8.30 am – 9.15 pm
  • Saturday & Sunday: 10.30 am – 4.00 pm

Semester Break

  • Monday-Thursay: 8.30 am – 6.00 pm
  • Friday: 8.30 am – 12.00 pm | 2.45 pm – 6.00 pm
  • Saturday: CLOSED
  • Sunday: 10.30 am – 4.00 pm

Library will be opened until 10.30 pm during revision and examination weeks including Saturday and Sunday.

How do I apply for library membership?

Please refer Library Membership

How to borrow and return library materials? 

Borrowing and returning service can be done through: :

  • Borrowing and returning self-check machine
  • Counter
  • Drive Thru Service
  • Door-2- Door Service (academician only)
  • Postal Book Loan Service
  • Courier

How can I request for resources that are not available in UKM Library collections? 

  • Pay Per View article request for 8 databases: ACM Digital Library, Institute of Physics, Oxford Journals, Sage Journals, ScienceDirect, SpringerLink, Taylor & Francis, Wiley Online Library. Please click PPV to apply.
  • Inter Library Loan service. Please click Inter Library Loan to apply.

How do I renew my books online? 

You need to login to your library account in GEMILANG (http://gemilang.ukm.my). Please click MyAccount, choose the book you wish to renew and click Renew to extend the loan period.

Can I return the books at different library location from the home library? 

Yes. However, loaning status will not be updated automatically.

What happen if my book loan is overdue?

When books on loan are not returned by the due date, users will be fined according to the following rates:

  • General Collection RM0.30 / day
  • Red Spot Collection RM3.00 / day
  • Limited Access Collection RM0.50 / day

Fines are calculated only during working days.

How do I pay overdue fines? 

You can pay your overdue fines by these options: 

a) Debit / Credit Card (Counter)
b) DuitNow QR (Counter)
c) Sistem E-Kewangan UKM (ekewangan.ukm.my)
d) Electronic Funds Transfer: 9894 5110 30 1000 (CIMB) – Universiti Kebangsaan Malaysia 

For (c) and (d), please submit proof of payment at this link or scan the QR code for record update. https://bit.ly/BorangPembuktianBayaranPerkhidmatanPerpustakaan  

For guide can refer here

How do I report the loss of a library book?

You can report the loss to the respective libraries (where you borrowed the book)

What type of facilities provided by the library?

Please refer Facilities

What is User ID / Library ID and Library password?

  1. Book loaning, GEMILANG, and Learning and Research Repository

User/Library ID: Matric No. / UKMPer 

Password: MyKad No. / Passport No.

2. EResources @PTSL  Portal and UKM Institutional Repository (eRep):

User/Library ID: Matric No. / UKMPer No.

Password: Same as SMPWeb or Portal e-warga password

What happen if I forgot the library password?

Please click ‘Forgot password’. Key-in your matric no. / UKMPer to reset the password and it will be sent to your registered e-mail address in library system. 

How do I access and log in to PPUKM Library Portal account? 

PPUKM Library Portal can be accessed at http://lib.hukm.ukm.my . Click “Register Account” to activate your PPUKM Library Portal account. 

What happen if I forgot the PPUKM Library Portal password?

Please click ‘Forgot password’. Key-in your registered e-mail address to reset the password. 

Where can I access thesis collection? 

Printed thesis collection can be accessed at Southeast Asian Collection, Level 5, Tun Seri Lanang Library. Please use GEMILANG (http://gemilang.ukm.my) to search for the title. 


Online thesis can be accessed at eResources@ptsl and Learning & Research Repository UKM (http://ptsldigital.ukm.my)

How do I find online journal articles?

Online journal articles are accessible from: 

Where can I find articles / publications from UKM academicians? 

All publications from UKM academics can be accessed from UKM Institutional Repository (https://appsmu.ukm.my/erep/). Please use the same user ID and password in SMPWeb and Portal e-warga.

Where can I find high indexed journals list (WOS/SCOPUS/ERA/MYCITE)?

The list is available at library website (https://www.ukm.my/ptsl). Choose Research Support and click Indexed Journals to see the list (MS Excel format).


Please visit JCR/WOS/SCOPUS databases at e-resources@PTSL Portal  to find the status of the journals.

How can I learn more about information searching on library resources? 

You may attend Information Skill Courses that are scheduled every month or conducted by request. 

Is there any charge to join these courses?

  • Free of charge to all UKM members except Mendeley (RM20 / person).
  • External members (RM50 / person).

Who can attend these courses?

Open to all library users and for those who are interested to join the course.

If I have any inquiries, how do I contact the Library? 

You can reach us via:

  • Phone: 03-8921 3446 
  • WhatsApp Messenger: 019-204 5652
  • Email: helpdeskptsl@ukm.edu.my
  • Livechat at www.ukm.my/ptsl