Quality Management System

1. What is ISO?

International Standardisation Organisation(ISO) Pertubuhan Penstandardan Antarabangsa or is the Federal National Standards (ISO member bodies) worldwide. It is also a written standard that defines and describes the basic requirements that must be included in the quality system to ensure the services provided by an organisation can meet the customer’s requirements. This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of the quality management system to enhance customer satisfaction by meeting the customer’s requirements.

2. What is the relationship between ISO 9001 and Quality?

ISO 9001 is an international standard that describes the requirements of the Quality Management System. It is applied in an organization to demonstrate its ability to produce products and a consistent provision of services in accordance with the customer’s and the existing legal requirements. The application of ISO promotes the process approach in developing, implementing and improving the effectiveness of the Quality Management System.

3. What is the relationship between ISO and Total Quality Management (TQM)?

ISO provides a solid foundation for the implementation of TQM. TQM is a quality management process based on customer-oriented quality philosophy, ongoing, involving all aspects of the organisation and emphasis on teamwork. The main aspects of the organisation that become the focus of TQM are management support, quality strategic planning and management processes. Quality system and quality assurance system that are realised through the implementation of ISO will increase the effectiveness and efficiency of the process management focused by TQM. Thus, the implementation of the ISO can consolidate efforts towards the implementation of TQM.

4. What are the Benefits of ISO 9001?

ISO 9001 implementation will benefit the organization inclusive of the following:

Reducing the corrective actions taken after the occurrence of a problem.
Enabling organisations to identify tasks that should be carried out as well as detailing the actions to be taken.
Providing a structured method for documenting management practices and ways of working.
Enabling organisations to identify and address the problem and prevent it from recurring.
Enabling staff to perform their duties correctly right at the first and every time (kali pertama dan setiap kali).
Enabling organisations to prove to the party making the assessment that the services provided and the system used are controlled .
Enabling organisations to make better decisions through important information.

5. What is the scope of the QMS in UKM?

Quality Management System (SPKP UKM)

Scope of Certification under UKM SPKP covering 17 Centres of Responsibilities provides the following services:

Scope	Centre of Responsibilities
1) Human Resource Management and General Services	Registrar’s Office
2) Financial Management	The Bursary
3) Library Management	Library
4) Information Technology Management	Information Technology Centre
5) Student Services Management	Student Services Department
6) Building Management and Maintenance	Department of Building and Maintenance
7) Publications Management	Publisher, UKM
8) Research Management	Research Management & Instrumentation Centre
9) Occupational Safety and Health Management	Occupational Safety and Health Office
10) Corporate Communications Management	Centre for Corporate Communications
11) Sports Management	Sports Centre
12) Auditing Management	Internal Audit Unit
13) Intellectual Property Management	Collaborative Innovation Centre
14) Alumni Management	Alumni Relations Office
15) Residential College Management	Residential Colleges
16) Industry and Community NetworkManagement	Chancellor Foundation OfficeIndustrial Relations OfficeUniversity-Community Relations Office
17) UKM International Events Management	International Relations Centre

Quality Management System of Undergraduate and Graduate Studies Management (SPK PPPS)

The scope of the QMS certification under Centres of Responsibilities comprises those which manage the following services:

Studies Programme Design
Students Admission
Student Enrollment
Teaching and Supervision
Examination management
Graduation

List of Centres of Responsibilities under the scope of the PPPS QMS

1	Faculty of Economics & Management
2	Faculty of Pharmacy
3	Faculty of Engineering and Built Environment
4	Faculty of Education
5	Faculty of Islamic Studies
6	Faculty of Dentistry
7	Faculty of Medicine
8	Faculty of Science & Technology
9	Faculty of Health Sciences
10	Faculty of Social Sciences & Humanities
11	Faculty of Technology & Information Science
12	Faculty of Law
13	Institute of Environmental & Malay Civilisation
14	Institute for Environment & Development
15	Institute for Systems Biology
16	Institute of Visual Informatics
17	Institute of Islamic Civilisation
18	Institute of Ethnic Studies
19	Institute of Malaysian and International Studies
20	Institute of Microengineering and Nanoelectronics
21	Institute of Solar Energy Research
22	Institute of Molecular Medicine
23	Institute of Fuel Cells
24	Centre For Education Extension
25	Centre For Academic Management
26	Graduate Centre
27	UKM-Graduate School of Business

UKM Medical Centre Quality Management System (PPUKM QMS)

The scope of the QMS certification under SPK PPPS comprises 22 Centres of Responsibilities under PPUKM which provides the following services:

Health care of outpatient and inpatient (20 Departments)
Human Resource Management (Human Resources)
Financial Management (Finance)