Quality Statement

MOTTO      

  • Quality Driven Innovation

VISION

  • Regional Quality Leader With Global Perspective

MISSION

  • Quality Assurance of Core Processes To Produce Value Added Service Delivery, Customer Satisfaction and Organisation Satisfaction

OBJECTIVES

  • Coordinate the implementation of UKM Quality Life cycle and comprehensive continuous improvement to foster a culture of quality among its citizens.
  • Ensure quality and recognition of study programmes through audit and benchmarking
  • Ensure the Quality Management System is internalised by the citizens of UKM
  • Improve the quality of core processes and service delivery through the development of internal standard, customer feedback and stakeholder systems