The Objectives of CQA

Objective of its establishment

To ensure that UKM Quality Assurance System is more organised and effective and create a more transparent quality process that has integrity at all levels.


Strategic Objectives

By 2015, CQA is determined to achieve the following strategic objectives:

  • Coordinating the implementation of UKM Quality lifecycle and comprehensive continuous improvement to foster a culture of quality among UKM citizens;
  • Ensuring quality and recognition ofstudy programmes through audit and benchmarking;
  • Ensuring that the Quality Management System is internalized by the UKM citizens;
  • Improving the quality of core processes and service delivery through the development of the internal standard and customer and  stakeholder feedback systems.