UKM Complaints and Feedback System (e-FACt)

UKM Complaints and Feedback System (e-FACT) is a system of dealing with complaints, feedback, suggestions, appreciation and application service of UKM citizens and non-UKM citizens. The system is built for the integration of 5 existing systems in use in UKM, namely ICT Feedback & Complaints System (SMAICT), Feedback & Damage Complaint System (SAK), Feedback and Questions System, Internal Complaint System (SAD) and Students Internal Complaint System (SADP).

 The purpose of this system was to improve the service delivery system, a systematic complaints management, rapid, transparent and efficient information sharing and is to generate feedback and complaints reports in a more systematic and flexible manner. Centre of Quality Assurance is tasked to monitor and analyse the feedback received and ensure all complaints received are dealt with effectively.

UKM Feedback and Complaint System (e-FACT) is accessible at www.ukm.my/efact