I Am too old for this! Barriers contributing to the non-adoption of mobile payment, Q2Journal: International Journal of Bank Marketing, 2022, 40, 5, Q2 Author(s): Tat-Huei Cham, Jun-Hwa Cheah, Boon-Liat Cheng, Xin-Jean Lim Link: www.emerald.com/insight/content/doi/10.1108/IJBM-06-2021-0283/full/html
Since its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of mobile payments has further escalated following various precautionary measures (i.e. social distancing) in curbing the transmission of the COVID-19 outbreak. However, most of the elderlies are still sceptical about the usage of mobile payment services. The current study was set to investigate the impact of functional, psychological and risk barriers that resulted in elderlies' resistance towards using such services. The impact of stickiness to cash was also examined as a moderator on the investigated relationships.